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Login to watch this video if you have a subscription. Learn more about subscriptions.This presentation features writing instructor Ryan Standil of Write To Excite as well as lawyer and executive coach Rebecca Hockin and shows how lawyers raise response rates by drafting reader-centric emails with clear asks, action-oriented subject lines, scannable structure, and transparent cc etiquette. It stresses anticipating the “second read,” using bullets and brief summaries to surface tasks and timelines, acknowledging receipt quickly, and closing loops with complete follow-ups to build reliability. It advises switching to calls when matters are complex, sensitive, or stuck in back-and-forth, then capturing decisions in a short email to preserve a record. Attendees leave with practical techniques to reduce rework, move files faster, and strengthen client trust.
Rebecca Hockin, JD, ACC is a Canadian lawyer and certified executive coach specializing in coaching lawyers, in-house counsel, and legal teams. She holds an Associate Certified Coach credential from the International Coaching Federation. Her legal experience includes corporate and commercial practice at DLA Piper in Vancouver and senior in-house counsel roles, where she served on the Global Senior Management Team and North America Leadership Team at Graymont. She now works as a fractional in-house counsel while coaching others in leadership presence, role transitions, work relationships, team development, and time management. Outside work she prioritizes exercise, reading, and community engagement, and she resides in Vancouver with her family.
Ryan Standil leads CPD programs about effective written communication. The goal of the programs is to teach participants how to view their own writing from the perspective of their readers.
Before he became a writing instructor, Ryan worked at a law firm in Toronto.
Ryan attended Western University, in London, Ontario, where he graduated from the HBA program at the Ivey Business School and the JD program at the Faculty of Law.
Today, Ryan delivers presentations at law firms, law schools, and the Law Society of Ontario.
Ryan’s presentations are filled with practical examples. Attendees consistently remark that their sessions address the precise communication challenges they face every day.
Ryan is the owner of Write To Excite. www.writetoexcite.com
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*see individual programs and jurisidictional allowances for accredited hours/requirements for Canadian law societies.
