Responding to a Law Society Complaint: Steps & Strategies | CPDonline.ca

Responding to a Law Society Complaint: Steps and Strategies

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Credits
Professionalism (Ethics, etc.): 0.5
30 minutes
Substantive: 1.0
1 hour
Published
2025
Presenter(s)
Lisa Freeman
Nadia Liva
Brooke MacKenzie
Source
Toronto Lawyers Association (TLA)
Provider
CPDOnline.ca
Language
English
Length
90 minutes
Price
$419.00 plus tax

Receiving a complaint from the Law Society of Ontario can be stressful and uncertain, but with the right approach, it can be managed with professionalism and confidence. 

This online CPD program offers a practical roadmap for navigating the LSO complaints process and is essential for lawyers who want to proactively manage regulatory risk and protect their professional reputation. You will be hearing from professional discipline experts. From initial response to potential outcomes, participants will gain valuable insight into best practices, common pitfalls, and strategies for mitigating risk and protecting their professional standing. 

 Participants will learn how to:

  • Understand the LSO complaints process, timelines, and key stages
  • Respond promptly, professionally, and effectively to a complaint
  • Communicate with the LSO and manage disclosure obligations
  • Avoid common missteps that can escalate regulatory issues
  • Recognize when to seek legal or regulatory counsel
  • Reflect on conduct and implement risk-reduction strategies

By the end of the session, lawyers will be better equipped to respond to LSO complaints with clarity, confidence, and a strong understanding of their professional obligations.

Presenters

Lisa Freeman

Nadia Liva

Brooke MacKenzie

Brooke MacKenzie is the co-founder of MacKenzie Barristers, a litigation

boutique focusing on civil appeals and professional responsibility and liability

issues. She began her career as a litigator at McCarthy Tétrault LLP, where her

practice focused on professional liability matters, commercial disputes, and

opinions. Brooke has appeared as counsel before the Supreme Court of Canada, Ontario Court of Appeal, Federal Court of Appeal, Ontario Superior Court, and the Federal Court, as well as various administrative bodies. She also advises lawyers, law firms, and members of other regulated professions on professional responsibility issues.